F7 Software Inc ("F7 Software," "we," "our," or "us"), doing business as Arc Monitor Pro, operates the Arc Monitor Pro IoT & Reporting Platform, including web-based dashboards, IoT device management interfaces, REST APIs, and associated reporting services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our Service.
By accessing, registering for, or otherwise using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. If you do not agree, you must immediately discontinue use of the Service.
This Privacy Policy is incorporated into and forms part of our Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.
We do not knowingly collect: biometric data, precise geolocation data, audio or video recordings, information from children under 16, or any category of sensitive personal information as defined under applicable privacy law unless you affirmatively provide it to us and consent to its processing.
We use the information we collect for the following purposes:
We do not use your data, nor the data generated by your devices, to train machine-learning models for the benefit of third parties, and we do not sell, rent, or trade your personal information.
Where applicable law requires a legal basis for processing personal information, we rely on the following:
We do not sell your personal information. We may share your information only in the following circumstances:
We engage carefully selected third-party vendors who perform services on our behalf, including cloud hosting, database services, transactional email delivery, payment processing, error monitoring, and analytics. These vendors are contractually obligated to process information only in accordance with our instructions and to implement appropriate security safeguards.
In the event of a merger, acquisition, reorganization, bankruptcy, receivership, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Service before your information becomes subject to a different privacy policy.
We may disclose your information if required to do so by law, subpoena, court order, regulatory demand, or other valid legal process, or where we have a good-faith belief that disclosure is necessary to: (a) comply with a legal obligation; (b) protect and defend our rights or property; (c) prevent or investigate possible wrongdoing in connection with the Service; (d) protect the personal safety of users of the Service or the public; or (e) protect against legal liability.
We may disclose information to protect the rights, property, or safety of F7 Software Inc, our customers, employees, contractors, or others, including enforcing our Terms and investigating security incidents.
We may share your information for any other purpose with your explicit prior consent.
Arc Monitor Pro uses a limited number of sub-processors to deliver the Service. Current categories include: cloud hosting and infrastructure providers, transactional email providers, payment processors, MQTT broker hosting, and error-reporting services. We maintain commercially reasonable contractual safeguards with each sub-processor and may change sub-processors from time to time. A current list is available upon written request to [email protected].
We retain personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, fraud prevention, or legal compliance purposes).
Upon account termination, we will delete or anonymize your active data within 90 days, except where retention is required by applicable law or necessary to resolve disputes and enforce our agreements.
We implement commercially reasonable technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Depending on your location, you may have the following rights regarding your personal information:
To exercise these rights, contact us at [email protected]. We will respond within 30 days (or as otherwise required by applicable law). We may require reasonable verification of your identity and the authority of any agent acting on your behalf before processing requests. We reserve the right to decline requests that are manifestly unfounded, excessive, or that would infringe the privacy rights of others.
We use cookies and similar technologies (including local storage and session tokens) to maintain your signed-in session, remember your preferences, secure the Service against cross-site request forgery, and analyze aggregate usage. Cookies we set are categorized as:
You may control cookie preferences through your browser settings. Disabling strictly-necessary cookies will prevent the Service from functioning. We do not use third-party advertising cookies, and we do not participate in cross-site behavioral advertising networks.
The Service is designed for business and industrial use and is not directed to or intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected] and we will promptly delete it.
The Service is operated from and hosted in the United States. If you are accessing the Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States (and possibly other jurisdictions where our sub-processors operate), where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to this transfer, storage, and processing.
Where we transfer personal data from the European Economic Area, the United Kingdom, or Switzerland to the United States, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses and applicable supplementary measures.
California residents have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:
To submit a request, contact us at [email protected] with "California Privacy Request" in the subject line. We will verify your identity before responding. You may also designate an authorized agent to submit a request on your behalf, subject to verification.
If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) and the UK GDPR, including the rights of access, rectification, erasure, restriction, portability, and objection as described in Section 9. You also have the right to lodge a complaint with your local supervisory authority.
For the purposes of the GDPR, F7 Software Inc is the data controller with respect to the personal information of individual account holders, and a data processor with respect to end-user data processed on behalf of a business customer. Where we act as a processor, processing is governed by the written agreement between us and the business customer.
Some browsers transmit "Do Not Track" signals. Because there is no industry consensus on how to interpret these signals, the Service does not currently respond to Do Not Track signals. We do, however, honor all other opt-out mechanisms described in this Privacy Policy.
In the event of a data security incident affecting your personal information, we will notify you and any applicable regulatory authorities as required by applicable law, generally without undue delay after we become aware of the incident. The notification will include the nature of the incident, the categories of information affected, the likely consequences, and the measures we are taking or have taken to address the incident.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by email (sent to the email address on your account) or by posting a prominent notice on the Service. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of the Service after the effective date of an update constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: